Reference

How We Handle Privacy on ck9

We collect what we need to run your account, process bKash and Nagad deposits, and keep your wallet secure. You control what stays and what goes—request changes or deletion through the support channels below.

Account dataWallet recordsContact historySession logsYour rights

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DATA PRACTICE

How We Secure Your Information

Account passwords are hashed so even our staff cannot read them. Wallet transaction records are encrypted in transit and at rest. Session cookies expire after you log out or after a period of inactivity, and you can manually clear them from your browser anytime. If we detect unusual login activity—like a new device or location—we send a verification code to your registered phone number before granting access.

Password hashing

Your login password is converted to a one-way hash the moment you create it. We compare hashes when you log in, so the plain password is never stored or visible to anyone on our team.

Encrypted wallet logs

bKash, Nagad, and Rocket transaction records are encrypted with industry-standard protocols both when they travel between your device and our servers and when they sit in the database, limiting exposure if storage is compromised.

Cookie expiration

Session cookies that keep you logged in have a limited lifespan. They expire automatically after logout or inactivity, and you can delete them manually in your browser settings to end the session immediately.

Device verification

When you log in from a new phone or browser we have not seen before, we send a one-time PIN to your registered number. Enter that code to confirm it is really you before the session starts.

What This Policy Covers

ck9 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy explains how ck9 collects, stores, and uses personal information when you open an account, deposit through bKash, Nagad, or Rocket, place bets, or contact support. We gather the details needed to verify your identity, process payments, comply with applicable regulations in eligible regions,

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and respond to your requests. Account credentials, wallet transaction records, device identifiers, and chat logs with support fall under this policy. We do not sell your data to third parties. We share information only when required by law in your jurisdiction or when necessary to complete
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a transaction you initiated—such as confirming a bKash deposit with the payment provider. Cookies track your session so you stay logged in across pages and help us identify technical issues. You may disable cookies in your browser, though some account features may not work without them.
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Data is stored on secure servers; access is limited to staff who need it to operate the platform, investigate disputes, or answer your support tickets. We retain records for as long as your account is active and for a reasonable period afterward to meet legal and
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operational requirements in eligible regions. You can request a copy of your data, ask us to correct errors, or request deletion by contacting support through the email or live chat listed on this page. Deletion requests are honored once any legal retention obligations in your region
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are satisfied. If you have questions about how we handle your information, reach out through the support section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT

Reach Us About Privacy

If you want to see what data we hold, correct a mistake in your account records, or request deletion, contact us through email or live chat. Privacy requests are handled by the same support team that helps with deposits and withdrawals, so you get a reply within the same timeframe.

Team online

Email privacy request

Send your request to the support email listed in your account dashboard. Include your registered phone number or account username so we can verify the request and pull the right records.

Live chat inquiry

Open the chat widget in the account menu and ask to speak with someone about privacy or data access. The agent will walk you through identity verification and explain what records we can provide.

Account dashboard settings

Log in and check the account settings panel for options to update your contact details, review transaction history, or disable certain data-collection features like session tracking for analytics.

Common Privacy Questions

We collect your phone number, email address, and a password you create. When you deposit via bKash, Nagad, or Rocket, we log the wallet account identifier and transaction reference to match the funds to your account.

Yes. Email support or use live chat to request a copy of your account records, including login history, wallet transactions, and any messages you sent to our team. We will verify your identity and send the file within a reasonable timeframe.

We retain wallet and betting records for a period required by regulations in eligible regions, typically to support tax reporting, dispute resolution, or anti-fraud checks. After that window, records are anonymized or deleted unless legal obligations require longer retention.

We share the minimum details needed to complete your transaction—usually your wallet account number and the deposit amount—so the payment provider can confirm the transfer. We do not send marketing lists or browsing activity to wallet companies.

Contact support with a deletion request. We will close your account, zero out any remaining balance or ask you to withdraw it first, and remove personal records once any legal retention period in your region is satisfied.

Cookies keep you logged in as you move between the lobby, wallet, and support pages, and they help us track technical errors. You can disable cookies in your browser settings, but some account features may not work without them.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoTeen Patti Gambit

How We Handle Privacy on ck9

How We Secure Your Information

Password hashing

Encrypted wallet logs

Cookie expiration

Device verification

Reach Us About Privacy

Email privacy request

Live chat inquiry

Account dashboard settings

Common Privacy Questions

01 What personal details does ck9 collect when I open an account?

02 Can I see all the data ck9 holds about me?

03 How long does ck9 keep my transaction records after I close my account?

04 Does ck9 share my information with payment providers like bKash or Nagad?

05 What happens if I want ck9 to delete my account and all my data?

06 How does ck9 use cookies and can I turn them off?

Privacy Policy

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